Refund and Returns Policy

Last Updated: 2025/03/26]

At Qiupalei Official Store, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may return eligible items under the following terms.

1. Eligibility for Returns & Refunds

  • Timeframe:
    You may request a return within 7 days of receiving your order.
  • Condition of Items:
    • Items must be unused, in original packaging, and with all tags/labels attached.
    • Proof of purchase (order number or receipt) is required.
  • Non-Returnable Items:
    • Perishable goods (e.g., food, cosmetics).
    • Custom-made or personalized products.
    • Items marked “Final Sale.”

2. How to Initiate a Return

  1. Contact Us:
    Submit a return request via Email/Online Form within the eligible timeframe. Include:
    • Order number
    • Product details
    • Reason for return
  2. Approval & Instructions:
    We will review your request and email return instructions, including a return authorization (RMA) number and shipping address.
  3. Ship the Item:
    • Securely package the item in its original packaging.
    • Include the RMA number on the package.
    • Ship to the provided address using a trackable service.

3. Refund Process

  • Timing:
    Refunds are processed within [5-10 business days] after we receive and inspect the returned item.
  • Refund Method:
    Refunds will be issued to your original payment method. International transactions may incur currency conversion fees.
  • Partial Refunds:
    If the item is damaged, used, or missing parts, a partial refund may be issued.

4. Shipping Costs

  • Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
    • We recommend using a trackable shipping service and purchasing insurance.
  • Prepaid Return Labels:
    (Optional: If you offer prepaid labels, add terms here, e.g., “We may deduct return shipping fees from your refund.”)

5. Exchanges**

  • We currently do not offer direct exchanges. To exchange an item, return the original product and place a new order.

6. International Returns**

  • Customs & Duties:
    • Returned items may be subject to customs fees or import taxes. These costs are the customer’s responsibility.
    • Declare the package as a “Returned Product” to avoid additional charges.
  • Processing Time:
    International returns may take longer due to customs processing.

7. Damaged or Defective Items**

If you receive a damaged, defective, or incorrect item:

  • Contact us within [7 days] of delivery.
  • Provide photos/video of the issue.
  • We will cover return shipping costs and expedite a replacement or full refund.

8. Contact Us**

For questions or assistance:
Email: [qiupaleibeauty@gmail.com]

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